88xb Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how 88xb ("we", "us", or "our") collects, uses, stores, shares, and protects personal information relating to users ("you" or "your") of the 88xb Platform at 88xb.org. By accessing or using the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy applies to all personal data collected via the 88xb website, mobile experience, customer support channels, and any other interaction you have with 88xb. We are committed to handling your personal information with transparency, security, and respect. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us at [email protected] to request account closure.

2Our Data Commitments at a Glance

The following cards summarise our core data practices. Full details are set out in the numbered sections below.

3Information We Collect

88xb collects personal information only where it is necessary to provide and improve the Platform, comply with legal obligations, and protect the safety and security of our players. The categories of personal data we collect include:

• Identity information: your full name, date of birth, gender, and a copy of government-issued identity documentation where required for KYC verification purposes.
• Contact information: your mobile phone number, email address (if provided), and any communication preferences you set within your account.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g. the last four digits of a mobile wallet number or bank account), and account balance history. We do not store full payment credentials.
• Technical information: IP address, device type, browser type and version, operating system, session duration, pages visited, and referring URL. This data is collected automatically when you use the Platform.
• Gameplay data: your betting history, game preferences, session lengths, win and loss records, and responsible gaming tool usage (e.g. deposit limit settings, self-exclusion requests).
• Communications data: records of your interactions with the 88xb support team, including support ticket content, chat logs, and any feedback or complaints you submit.

Where we collect personal data directly from you, we will make it clear at the point of collection why the data is needed and what it will be used for. You are never required to provide more data than is necessary for the stated purpose.

4How We Use Your Information

88xb uses the personal data we collect for the following purposes, each of which is necessary for the operation of the Platform or required by law:

• Account management: to create, maintain, and secure your 88xb account, including processing your registration, verifying your identity (KYC), and enabling account login and settings management.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banking channels, and to maintain accurate transaction records for both your benefit and our legal compliance.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance through our support channels. Support communications are retained to ensure quality and continuity of service.
• Responsible gaming: to monitor gameplay patterns and account activity for signs of problem gambling, to apply any responsible gaming tools you activate (deposit limits, self-exclusion, cooling-off), and to comply with our responsible gaming obligations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and other illegal or prohibited conduct. This includes automated monitoring of account and transaction data.
• Platform improvement: to analyse aggregate usage data (in anonymised form where possible) to understand how the Platform is used, identify technical issues, and improve game offerings, performance, and user experience for all players.

5Legal Basis for Processing

88xb processes your personal data only where there is a valid legal basis to do so. Depending on the nature and purpose of the processing, we rely on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted when registering, including account creation, payment processing, and delivery of gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, responsible gaming regulations, age verification requirements, and tax reporting duties.
• Legitimate interests: processing carried out for the purpose of fraud detection and prevention, platform security, and improving the quality of our services, where such processing does not override your fundamental privacy rights.
• Consent: where we rely on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing already carried out.

6Sharing Your Information

88xb does not sell, rent, or trade your personal data. We may share your information only in the limited circumstances described below:

• Payment processing partners: 88xb shares transaction data with trusted payment processors including bKash, Nagad, Rocket, and Upay solely to facilitate deposit and withdrawal transactions. These partners are contractually prohibited from using your data for any other purpose.
• Identity verification providers: we may share identity documents and personal details with third-party KYC verification services where required to confirm your age and identity before account activation or before processing a withdrawal.
• Law enforcement and regulatory authorities: 88xb will disclose personal data to government bodies, law enforcement agencies, or financial regulators where required to do so by applicable law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.
• Service providers acting on our behalf: we may engage trusted technical service providers (e.g. hosting providers, analytics services, fraud detection tools) who process data on our behalf under strict confidentiality agreements. These providers act only on our documented instructions.

7Payment Data and Financial Information

All financial transactions on the 88xb Platform are processed through encrypted, secure payment channels. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank transfer, the transaction is handled directly by the respective payment provider using their own security infrastructure. 88xb receives only a confirmation of transaction completion and a partial identifier (such as the last four digits of a mobile wallet number) — we do not receive or store your full mobile banking PIN, full bank account number, or complete card details.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method type — are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping obligations and to resolve any future disputes.

8Cookies and Tracking Technologies

88xb uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and understand how the Platform is used in aggregate. The types of cookies we use include:

• Essential cookies: strictly necessary for the operation of the Platform, including maintaining your login session, keeping your account secure, and enabling core functionality such as navigation and payment processing. These cookies cannot be disabled without breaking core Platform features.
• Functional cookies: used to remember your preferences and settings (such as language preferences and responsible gaming tool configurations) so that you do not need to re-enter them each time you visit the Platform.
• Analytics cookies: used to collect anonymised aggregate data about how visitors interact with the Platform — including pages visited, session duration, and navigation paths — to help us identify areas for improvement. No personally identifiable information is included in analytics data.

You may manage or disable non-essential cookies through your browser or device settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the Platform.

9Data Retention

88xb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows: account data is retained for the lifetime of the account and for a minimum of five years after account closure; transaction and financial records are retained for a minimum of five years from the date of each transaction; identity verification documents are retained for a minimum of five years from the date of verification; support communications are retained for three years from the date of the last interaction.

When personal data is no longer required and there is no legal obligation to retain it, 88xb will securely delete or anonymise the data so that it can no longer be associated with any individual.

10Data Security

88xb takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption across all data transmissions between your device and our servers, ensuring that your personal and financial data cannot be intercepted in transit.
• Access controls and role-based permissions that restrict internal access to personal data to only those employees and systems that genuinely require it to perform their function.
• Regular security assessments, including vulnerability scanning and penetration testing, carried out to identify and remediate any weaknesses in our platform infrastructure before they can be exploited.
• Incident response procedures to ensure that any personal data breach is identified, contained, and reported to affected users and relevant authorities within the timeframes required by applicable law.

11Your Privacy Rights

As a user of the 88xb Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

88xb will not charge a fee for handling any data rights request unless the request is manifestly unfounded or excessive. We reserve the right to verify your identity before fulfilling any request to ensure that personal data is not disclosed to an unauthorised person.

12Children's Privacy

The 88xb Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account with 88xb, please notify us immediately at [email protected].

13Changes to This Privacy Policy

88xb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or Platform functionality. When we make material changes to this Policy, we will notify registered users via the mobile number or email address associated with their account, or via a prominent notice displayed on the Platform. The updated Policy will take effect from the date it is published at 88xb.org/privacy-policy.

Your continued use of the Platform after we have notified you of a change to this Policy constitutes your acceptance of the updated Policy. If you do not accept the changes, you should stop using the Platform and request account closure by contacting [email protected].